Improving efficiencies in Coop stores

UX Design
UI Design

At Coop, I am part of a team who designs and builds digital products to help improve efficiencies in store.

Coop (The Co-operative Group) is one of the UK’s largest consumer co-operatives, operating in food retail, insurance, legal services, and funeral care. Known for its ethical values and community-driven approach, Coop runs thousands of convenience stores across the UK, focusing on fair trade, sustainability, and supporting local communities.

Client:
Coop
Industry:
Food retail
Projects

The main projects I've worked on

Store Hub MVP

The new homescreen for the store devices which allow colleagues to navigate to apps and tell them what the next best thing to work on is.

Read Case Study

Leakage Dashboard

A dashboard/reporting tool to highlight products which have had high bookstock changes which need to be investigated and make recommendations.

Read Case Study

Design systems

A bespoke design system for colleague products due to our products being different to those which are customer facing. To ensure we can deliver project quicker and in a more consistent way.

Read Case Study

Icon guidelines

A guidelines created for all designers to be able to create new icons which adhered to the Coop Experience library to improve consistency across teams.

Read Case Study

How Do I Assistant

In an effort to enhance efficiency for busy store colleagues at Coop, we initiated a project to develop an AI chatbot that quickly surfaces answers from the existing "How Do I" resource database.

Read Case Study

Emma, you've consistently shown qualities that go beyond your role as a designer, operating at what I'd consider a lead level. You're always there organising and structuring so much of our project work, which seriously boosts our workflow. Your knack for setting things up so that everyone can jump right in and get going is just brilliant. I think yesterday's Retro was a perfect example of that, but you're consistently doing for all types of things... from roadmapping, to design planning. It's this kind of initiative that makes our projects run smoother and makes everyone’s life a bit easier.

Jody mitchell | Lead user researcher | COop